This project designed two trainings on mobile money cash and voucher assistance (CVA) for humanitarian crises. They highlight key points from past research and guides both mobile money operators and humanitarian agencies to understand the opportunity for mobile money to improve CVA and the need for stronger strategic partnerships to scale its use.
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Mobile Money CVA Operations Handbook
The core message of the research is that most humanitarian cash and voucher assistance (CVA) programs desire a payments system with greater geographic reach, higher-levels of customer service, and more advanced technology (like biometrics) than what is available, and partnerships with mobile money providers are needed to build more customized offerings.